Returns & Refund Policy

Due the hygienic nature of our products, we are unable to accept returns or exchanges once an item has been shipped. This policy helps ensure the safety and purity of all products for our customers. However, we want you to love every item you receive. If there is a problem with your order, reach out, and we will try to make it right!

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Be sure to include your order number and a photo of the damaged or incorrect item. We'll gladly send a replacement or issue a store credit, depending on the situation.

Cancellations

If you need to cancel an order, please reach out within 24 hours of placing it. Once your order has been processed or shipped, we're unable to cancel it.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail southernsudsbathcompany@gmail.com.